Graduate and Postgraduate Students’ Expectations and Satisfaction about Higher Education
Author(s) : Anjum Naz, Tanzeela Tabassum & Sehrish Liaqat
Purpose of the study was to identify expectations and satisfactions of students about higher education. The study was conducted at university of Sargodha, a public university in Punjab established at 2002. The researcher selected 11 departments through stratified random sampling from seven faculties of university of Sargodha. A questionnaire after extensive review of related literature was developed for data collection. The tool was tested for validity and reliability before administration to the respondents. The expectations and satisfaction of students about higher education were analyzed by collecting data about six major services at the higher education institution i.e. faculty, administrative and advisory services, campus climate, campus life, support services and career programs .Findings of the study showed that both male and female respondents had no difference of opinion about the services at higher education institution. Overall students showed satisfaction with their experience at the university and especially about campus life. However majority of the students had more expectations and less satisfaction upon behavior of faculty, career programs and attitude of administrative staff working in the campus.
Keywords: Students' expectations, students' satisfaction, higher education